FAQ

We aim to process orders swiftly, so any changes or cancellations need to be requested within 12 hours of ordering. Unfortunately, we cannot accommodate requests after this time period. However, you can return your order for a full refund once it is received.

 

What payment methods do you accept?

We accept major credit cards (VISA, Mastercard, AMEX, Discover), Apple Pay, Google Pay, and PayPal payments.

 

When will my order be processed?

All orders are handled and shipped from our warehouse. Processing times may be longer during holiday periods and sales. Orders are processed Monday through Friday. Typically, orders are processed within 1-5 business days from the order date and shipped the following day after processing. Please note that we do not ship on weekends.

 

How long will it take to receive my order?

Delivery times can vary due to the popularity of our items. It may take up to 2-4 weeks for your order to arrive.

 

What if I don't receive my order?

If your order has not arrived within 30 days after it has been shipped, you are eligible for a full refund.

 

Will I be charged with customs and taxes?

Our prices are listed in US Dollars and are tax-free. You may be responsible for duties and taxes upon receiving your order. Import taxes, duties, and other customs-related fees may apply depending on your local customs office. These charges are your responsibility and will not be covered by us. Please note that we are not responsible for any customs delays. For more information on charges, please contact your local customs office.